The Palm Beach Casino Privacy Policy – How We Handle and Protect Personal Data

The Palm Beach Casino Privacy Policy for Personal Data and Guest Protection

The Palm Beach Casino Privacy Policy reflects our commitment to handling personal data carefully when guests use our casino, membership, restaurant, website, app and related services. The information we process depends on how you interact with us and can include identification details, contact information, membership records, reservations, gaming information and transaction data. We aim to limit collection and retention to information needed for the relevant service, operational purpose or regulatory requirement.

When you register for membership or use My Genting, we may process information such as your name, date of birth, contact details, membership number and information connected with rewards activity. Restaurant reservations, enquiries, competitions and promotional participation can create additional booking or correspondence records. Customer due-diligence information may also be processed where identity, financial or responsible-gaming checks are required.

The Palm Beach Casino Privacy Policy also covers technical and security information. Websites and apps can process device details, IP information, browser data, location information and cookies to provide services, protect accounts, understand usage and manage selected preferences. Within casino premises, CCTV and other security technologies may process images for safety, regulatory compliance, crime prevention and gaming integrity.

We use appropriate organisational and technical safeguards to protect personal information and restrict access according to operational need. Data can be shared with selected service providers, payment partners, professional advisers, group companies or regulatory and law-enforcement bodies where this is necessary and permitted. Where third parties process information for us, appropriate data-protection arrangements are required.

Retention periods depend on the type of information, the service involved and any legal, regulatory, contractual or security obligations that apply. When personal information is no longer required, it is deleted securely or anonymised according to our processes. Individuals can have rights including access, correction, restriction, objection, portability and erasure in qualifying circumstances, while marketing preferences and cookie choices can also be adjusted through the available controls.

The Palm Beach Casino Privacy Policy – Data We May Process

Data Type	Purpose	Protection Approach
Identity Data	Age and identity verification, due diligence, security and regulatory compliance.	Restricted access and controlled processing
Contact Details	Membership administration, enquiries, service messages and selected communications.	Preference controls and access safeguards
Reservations	Managing restaurant bookings, event enquiries and related guest services.	Limited to the service and operational need
Membership & Rewards	Managing My Genting points, rewards, challenges and eligible offers.	Account controls and restricted access
Technical Data	Website and app functionality, security, analytics and service improvement.	Technical and organisational safeguards
Communication Preferences	Managing whether and how selected promotional communications are sent.	Opt-out and preference-management tools

Frequently Asked Questions

Why does The Palm Beach Casino collect personal data?

We process personal data to provide casino, membership, restaurant and app services, verify identity, protect gaming integrity, manage transactions and meet regulatory responsibilities. Information can also be used to administer rewards and communications according to your choices and the services you use.

Can I ask for my personal data to be corrected or changed?

You can request correction of inaccurate personal information and may have additional rights including access, restriction, objection and erasure in qualifying circumstances. Some information may still need to be retained where legal, regulatory, fraud-prevention or other valid requirements continue to apply.